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Delivery Policy

Shipping Policy

Delivery Methods

Logistics Partners:

Home Delivery: Postal Service, SF Express
Convenience Store Pickup: 7-Eleven

Delivery Timeframes / Regions

Home Delivery:

Delivery Time: 3–5 business days (Applicable Region: Taiwan main island)
Delivery Time: 7–14 business days (Applicable Region: International)

Convenience Store Pickup:

Delivery Time: 3–5 business days (Applicable Region: Taiwan main island)

Postal Delivery (Offshore Islands):

Delivery Time: 3–5 business days (Applicable Region: Taiwan main island)
Delivery Time: 7–14 business days (Applicable Region: International)

Shipping Information

Orders will be shipped within approximately 3–7 business days after the order is placed (excluding the order date and holidays).
Delivery is scheduled Monday through Friday, excluding weekends and public holidays.
During holidays, high order volume, or due to force majeure (e.g., natural disasters), shipping may be delayed.
If you choose Home Delivery, the actual delivery time will depend on the route and schedule of the delivery driver.
If you choose Convenience Store Pickup, please check your SMS notifications and pick up your package within 7 days of arrival. Failure to do so without valid reason may result in shipping costs being borne by the customer.