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Delivery Policy

Shipping Policy

Delivery Methods

Logistics Partners:

  • Home Delivery: Postal Service, SF Express

  • Convenience Store Pickup: 7-Eleven

Delivery Timeframes / Regions

Home Delivery:

  • Delivery Time: 3–5 business days (Applicable Region: Taiwan main island)

  • Delivery Time: 7–14 business days (Applicable Region: International)

Convenience Store Pickup:

  • Delivery Time: 3–5 business days (Applicable Region: Taiwan main island)

Postal Delivery (Offshore Islands):

  • Delivery Time: 3–5 business days (Applicable Region: Taiwan main island)

  • Delivery Time: 7–14 business days (Applicable Region: International)




Shipping Information

  • Orders will be shipped within approximately 3–7 business days after the order is placed (excluding the order date and holidays).

  • Delivery is scheduled Monday through Friday, excluding weekends and public holidays.

  • During holidays, high order volume, or due to force majeure (e.g., natural disasters), shipping may be delayed.

  • If you choose Home Delivery, the actual delivery time will depend on the route and schedule of the delivery driver.

  • If you choose Convenience Store Pickup, please check your SMS notifications and pick up your package within 7 days of arrival. Failure to do so without valid reason may result in shipping costs being borne by the customer.