shipping & returns
DELIVERY / SHIPPING COSTS
The products are delivered within Germany and the European regions by DHL. Please note that some of the items are made to order. Please allow enough time for our handcraft production and shipping.
Standard (5-7 days): € 4.99
Standard (7–14 days): € 13.99
The products of Sekundär Designer Jewelry is not allowed to return, cancel or exchanged after you receive the product. Because all the products are made to order and consider to health/hygiene reasons, jewelry belongs to an intimate item, please understand that we want to make sure every customer will receive a completely new product, instead of receiving a return item from another customer.
The only exceptions for returning products are:
a.Damaged product :
If damage has occurred before you receive the products, please contact our customer service to arrange a replacement of the damaged pieces. If the products have been damaged during transit, please return the jewelry, we will exchange the damaged pieces and be responsible for the cost of return. Besides, we will offer 80% discount for apologies.
*Please note that the risk of loss of or damage to the products passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products.
b. Incorrect Product:
. We are responsible for the cost of return and exchange the product. If you keep the products and if the value of the products is less than the originally ordered products you will receive a discount for the difference in price. Besides, we will offer 80% discount for customer service we have delivered the incorrect products, please contact our apologies.
Regarding the two exceptions above, please return it within 14 days after the purchased goods have been received. If the package is not picked up and any kind off fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment.
If you have any concern about shipping and return policy, please contact us, we would like to help you!
We wish you have a nice shopping experience with us.